Project Proposal Online Social Media Order Management System
1. Introduction:
The Online Social Media Order Management System is designed to streamline the order placement process for a business that receives orders through various social media channels, including calls, comments, messages, and emails. The system automates the order collection, stock management, price verification, invoice generation, order tracking, delivery tracking, and order/payment reminders. By implementing this system, the business aims to enhance customer satisfaction, improve efficiency, and reduce manual efforts in managing orders.
2. Scope:
The scope of the Online Social Media Order Management System includes the following:
- Integration with social media platforms to receive orders (calls, comments, messages, and emails)
- Auto-reply functionality to acknowledge order placement
- Order collection and storage in a database
- Real-time stock management and alerts for out-of-stock items
- Integration with supplier systems for restocking requests
- Integration with a pricing database to fetch the latest price details
- Invoice generation with customizable templates
- Order tracking with status updates
- Delivery tracking with shipping information and estimated delivery dates
- Automated reminders for pending orders and payments
3. Objective:
The main objectives of the Online Social Media Order Management System are as follows:
- Provide a seamless and automated process for customers to place orders through social media channels
- Streamline the order management process from order collection to delivery tracking
- Improve stock management by automating stock checks and restocking requests
- Ensure accurate pricing information for each item
- Generate professional and customizable invoices for customers
- Enhance customer satisfaction through order and delivery tracking
- Send timely reminders to customers for pending orders and payments
4. Details of Modules:
The Online Social Media Order Management System consists of the following modules:
a) Order Collection Module: Receives orders from customers through social media channels and stores them in the system.
b) Stock Management Module: Manages the stock availability of each item and sends restocking requests to suppliers when necessary.
c) Pricing Module: Retrieves the latest price details for each item from a pricing database.
d) Invoice Generation Module: Generates invoices for customers, including item details, prices, and payment information.
e) Order Tracking Module: Tracks the status of each order from placement to delivery.
f) Delivery Tracking Module: Tracks delivery details, including shipping information and estimated delivery dates.
g) Reminder Module: Sends automated reminders to customers regarding their pending orders and payments.
5. Details of Classes:
The Online Social Media Order Management System consists of the following classes:
a) Customer: Represents a customer who places an order. Contains attributes such as name, contact details, and order history.
b) Order: Represents an individual order placed by a customer. Contains attributes such as order ID, order date, and order status.
c) Item: Represents an item available for purchase. Contains attributes such as item ID, item name, and item price.
d) Stock: Represents the stock availability of each item. Contains attributes such as item ID and quantity.
e) Supplier: Represents a supplier from whom the business purchases items. Contains attributes such as supplier ID and supplier contact details.
f) Invoice: Represents an invoice generated for a customer. Contains attributes such as invoice number, invoice date, and payment status.
g) Delivery: Represents the delivery details of an order. Contains attributes such as delivery ID, shipping information, and delivery status.
6. Details of Database Tables:
The Online Social Media Order Management System utilizes the following database tables:
a) Customers Table: Stores customer details, including customer ID, name, contact details, and order history.
b) Orders Table: Stores order details, including order ID, customer ID, order date, and order status.
c) Items Table: Stores item details, including item ID, item name, and item price
d) Stock Table: Stores stock details, including item ID and quantity.
e) Suppliers Table: Stores supplier details, including supplier ID and contact information.
f) Invoices Table: Stores invoice details, including invoice number, customer ID, invoice date, and payment status.
g) Delivery Table: Stores delivery details, including delivery ID, order ID, shipping information, and delivery status.
By implementing the Online Social Media Order Management System, the business will be able to automate and streamline its order management process, ensuring a seamless experience for customers. This system will not only save time and effort but also improve customer satisfaction and enable efficient tracking of orders and deliveries.
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